Since my last (and first) blog, I have moved to Perth, Australia and have taken on a CIO role in the Mining industry. This is a very interesting change to Warehousing and Distribution. IT is more in the background with a lower external customer-facing role. This is compensated by a large number of significant change programmes in the area of broader information management and IT centralisation. So, I find myself working on the establishment of a single portal, introduction of Records Management and implementation of a single instance SAP. This is done in a largely outsourced environment where the focus is increasingly on Business Engagement, Program Delivery, Service Management, SLA management and Vendor Performance Management.